Lo Ball Quotes

Allan Submitted this review about All Coast Auto Transport
Review made Live: 4/17/2012 3:02:00 PM
Co gives unrealistic quotes & discounts. They charge a $200 fee and have a $25 coupon and a military & senior discount totalling $100 which comes off the truckers cut. When the car isn't picked up they tell you gas etc has increased and no trucker will take the job at the quoted price reulting in a price increase to get car shipped. No matter what the contract says the rep promises a specific PU date. Price increased $300 from original quote and only because the first of 2 truckers made the PU unexpectadly did I not pay the entire $300. The person who recommended the co to me never had their car picked up.

Company Response
Helen Stabile President from All Coast Auto Transport Submitted this response.
Response Date: 4/18/2012 11:38:00 AM
Our maximum discount is $25. Although we do offer a $25 military discount and a $25 coupon advertised in senior publications, we do not combine discounts. We did not offer a $100 discount to this customer. This order was taken in February for a pick-up in April. In that time alone, diesel fuel has risen over 35 cents a gallon. As clearly stated in our Terms and Conditions signed by this customer, we cannot guarantee the final price for carrier pay when there is an increase in fuel cost. As brokers, we do not benefit from increased carrier pay due to fuel cost. All customers are made well aware of any increase due to fuel cost prior to dispatch. There are no surprises.