We are shocked and caught off guard by this review. Kerry was extremely happy with our service as she noted. The carrier we assigned to pickup Kerry's vehicle is highly rated in this industry and does a wonderful job. So we were very shocked to see her review. The carrier has been portrayed poorly by Kerry and this story is not completely accurate. The carrier did call several hours in advance to deliver to the body shop. The reason they did not call Kerry is because she was not listed as the delivery person, the body shop was. When they arrived for their appointment to deliver the vehicle the body shop informed the carrier that they had not received payment from Kerry and were going to have to leave the vehicle and contact Kerry for payment. The carrier did not make a scene but did tell them that they were not going to unload until they were paid, per the terms and conditions of the contract Kerry signed. There was no damage to the vehicle and the carrier did not expect Kerry to sign the bill of lading and pay them before inspecting the vehicle. The carrier was portrayed completely incorrect because Kerry was upset that she had to take time to go give the money that should have already been given to the body shop. We do our very best to make sure the process is quick and smooth for the customer but we need our customers to do everything on their end to make sure that the process is smooth in order to prevent situations like this. We truly are sorry that the situation was stressful for Kelly. We do try our very best to make our customers experience hassle free and smooth. We only use the highest rated carriers in this industry and that is how we maintain great reviews. Kelly thank you for your business we greatly appreciate it.