There was never a promise made that pickup would occur on a certain date. Our cancellation fee was disclosed to Mr. Quereshi in the contract he signed and his window of pickup dates was presented on the order he signed. We believe it to be fair to not charge our fee until we have completed our service. However, we incur expenses the moment we provide a quote to a customer and continue to incur expenses all through the process. Therefore, we believe it is also fair to charge a cancellation fee when the customer cancels prior to the end of the pickup window, which is what Mr. Quereshi did. His pickup window was 8/28 through 9/06; he cancelled on 8/31; he was subject to the cancellation fee. We handle 10,000+ orders a year and are considered the best because we are honest and fair.