THIS REVIEW COULD NOT BE FURTHER FROM THE TRUTH. If any one got swindled and stranded in this deal it was us!! As soon as we took the order to ship her car from Elizabeth Cochran (not Lola Palmer, we have no record of anyone with that name) who placed this order, we received a list of conditions a mile long, telling us exactly when the car needed to be specifically picked up AND delivered down to the hour of the plane coming in as she wanted to get off the plane and hop in her car. We told her if she wanted us to work around her specifications that would be an considered an expedited platinum order, - she told us to proceed with the order. In a few hours, once we had secured a driver, willing to go through all the hoops and conditions she had put forth, she said NO to the carrier, telling us she had made other arrangements!! We were the ones left swindled and stranded from Elizabeth Cochran who expected us to jump through her hoops and once we secured a carrier she told us, to forget it. When customers make shipping difficult and set up ridiculous demands we can only do so much to try to help them. The reason we were referred to Elizabeth Cochran's mother is because her friend was a very satisfied customer and happy to pass our name and number on as are all our customers. We ship a large volume of cars each and every week to many happy customers and none of them set crazy and unreasonable demands on us or our drivers.