Company Response Review Report Review
RUDE, LIARS, SCAM ARTISTS!! PLEASE READ BEFORE USING THEIR SERVICE!!!

Cherisa Submitted this review about AA All Star Discount Auto Transport Inc.
Review made Live: 9/14/2010 10:14:00 AM
I was scheduled for a pick-up on a 98 Chevy Venture van from Portland, OR to Ft Bragg, NC on the Sep 1st. I had paid the deposit of 199.00 on the 10th of august giving them 3 weeks time to have my van shipped. Not only did i never ever get a call from them when i would call about my van i kept getting a different story every time. Than when the 7th hit and i still hadnt heard anything about my vehicle i called just to have him yelling and screaming at me. I asked for a refund just to have him say and quote " You must be on drugs that is our money for working the last 3 weeks to find a driver for your van." The guy literally had me in tears. He hung up on me and my husband and than had a lady call just to say that they could get my van out that day for a extra $500 dollars. I was like no!!. So when i called another shipping company i told them about my experience with these people and they checked about my van and found out that they didn't even have my order up on the main board at all. He than proceeded to tell me that their legal company name is also different from their website and gave me all the information on them including their server processor bondsman. So I can attempt to get my money back. PLEASE PEOPLE DO NOT TRUST THESE PEOPLE. YES they may have some good reviews but you do not want to be one of those people who have to deal with their bad side. ALSO know your rights as a consumer they can say that your refund is not refundable but as long as you have not signed anything in writing it will not hold up in the court of law. IF they have screwed you over let me know i have all the info on these people thanks to a trustworthy shipping company to help get your money back.
Shipment Details
Origin State:
Oregon
Pickup:
Never
Destination State:
North Carolina
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Hopkins
Quote or Order Cost:
$699

Company Response
Lisa from AA All Star Discount Auto Transport Inc. Submitted this response.
Response Date: 9/14/2010 2:21:00 PM
THIS ORDER WAS DISPATCHED TO A DRIVER AND CUSTOMER REFUSED DRIVER AND CANCELED ORDER. This is a CHEVY VENTURE MINI VAN, coming from HAPPY VALLEY, OR, A very SMALL TOWN, where TRUCKS generally DO NOT GO and refuse to go to pick up, heading to Fort Bragg, NC. The combination of a LARGE VEHICLE, being transported from a DESOLATE place, during the HEIGHT OF SHIPPING SEASON in August made it EXTREMELY CHALLENGING. WE FOUND A CARRIER AND DRIVER that wanted to pickup and deliver the van. WE DISPATCHED THE VAN TO THE DRIVER and HE WAS ON THE THE WAY TO PICK IT UP WHEN this CUSTOMER REFUSED the DRIVER/TRUCK and CANCELED the order. Enough Said!