This order was done last year. The complaint is against the carrier because there was fluid leaked that leaked on the car. All brokers and carriers have a disclaimer for leaking fluids. See below: The Carrier will not be responsible for damage caused by leaking fluids, battery acids, cooling system antifreeze, rock chips, acts of God, vandalism, damage caused by freezing of cooling system and/or batteries, mechanical functions (including alarms), alignment, suspension, exhaust assembly, antennas that do not retract to within three inches of vehicle body, windshields that crack due to previous existing chips or extreme changes in weather conditions, convertible tops that are loose, torn, or have visible wear, vehicle caps, masks, bras or any other type of canvas material covering. Also Jane said she didn't know we were a broker. In the first paragraph of our email the following is stated: We are a family owned and operated transport brokerage. For Jane to blame us for this is like blaming your travel agent if the airline looses your luggage.