William Victory, this particular customer placed the order with us on 04/06/2011 to move his 1997 Nissan pickup, he was advised that because of the route his first available pick up date would be 7-10 days after placing the order. On 4/25/2011, we dispatched the vehicle to the carrier (Sterling LG Solutions). That afternoon, we received a call from the carrier stating that the unit had been picked up by another carrier. This puts the customer on a breach of contract which clearly states “All cancellations have to be in writing. If a customer double books the shipping of their vehicle(s) with multiple transport companies (in that case two or more carriers will be picking the vehicle) or if a truck is sent to pick up the vehicle and it is not made available for pick up, for any reason, a dry run charge will apply.” As far as Mr. Victory is concerned, the staff of 477 Express Auto Shipping works without compensation and we can assure you that we worked diligently to get Mr. Victory’s vehicle transported within a reasonable time frame. Because of his negligence, the carrier charged us a dry run fee which we had to pay. Unfortunately, Mr. Victory made this transport arrangement impossible to fulfill due to his double booking with another company.