Company Response
Craig G from
eShip Submitted this response.
Response Date: 9/19/2014 8:01:00 PM
Let me first start off by saying the driver was stopped by the Department of Agriculture due to the customer having 2 oxygen tanks in the vehicle. The driver took as a favor and that favor caused him big fines. He also had 2 blowouts. The driver provided the customer with tire receipts for proof. Craig and the driver did everything in their power to deliver the vehicle on time but was 12 hours delayed. Craig was always available to the customer. Unfortunately you can never predict what might happen with the carriers (tire blowouts, mechanical, weather, traffic etc). Not every client is going to be happy and unfortunately Kerry is one. I wish her and her son the best of luck and sorry she feels that way about Eship. A refund was issued in full for the broker fee that was collected. Prior to delivery Craig found a website about her son. Craig also made a donation to his fund. Below is a link to the caring bridge website. http://www.caringbridge.org/visit/jackmccall