This review is a complete fabrication. Reviews such as these, written with malicious intent and little basis in fact, are libellous and open to legal recourse. As you well know, Ms. Estes, your Shipping Advisor found a replacement carrier within hours of the technical difficulties experienced by the first. You declined this offer and then remained unresponsive to communication and further offers for transport for over six weeks. Failure to utilize the service provided to you does not equate failure on our part to supply the service. Hence, no refund of our service fee. Proof of full service delivery can be shown through recorded documentation and can be provided upon request. Additionally, the service we provide is pretty straightforward: We arrange vehicle transportation on behalf of our customers from point A to point B. As you can imagine, therefore, given that we provide exactly the same service to each of our customers, many of our reviews will sound pretty similar.