It’s such a great validation to know we gained your confidence and we couldn’t be happier to receive confirmation from you that your vehicle was delivered successfully to your doorstep within the appointed timeframe. We are, however, truly disappointed to hear that you feel our agent, Jason, misrepresented our service to you. We instruct all our agents to make it quite clear to our customers that any offer we present them are, quite literally, merely offers. A client is free to accept or reject any offer we put forward as an option. Should a client reject an offer, we would merely proceed with finding another Carrier that complied more fully with their requirements. As you rightly pinpoint, the Coronavirus has thrown a spanner in the works of most industries. Carriers are less and less interested in venturing out and some of those who are still willing are raising their rates. Should our agent have failed to make any of the above clear to you, we must apologise. We also thank you for bringing this to our attention, PT, and commit to ensuring this is better communicated from here on out.