Dropped the ball, refused to refund
Julie
Submitted this review about
World Class Car Transport
Review made Live: 6/4/2013 3:22:00 PM
I just got off of the phone with the owner of World Class Transport. Beware because THEY WILL TAKE YOUR MONEY WITHOUT OBLIGATION OF QUALITY SERVICE. I was moving out of NJ by 6/8 and told this to my representative. We signed a contract it said the Transport Date is 06/08/2013. From my point of view, I thought that this was the LAST POSSIBLE DATE that my car could be moved since I had to leave the city. Alex, my representative, seemed to understand this.
2 weeks before my move, I try calling World Class Transport to find out next steps. No one picks up the phone. I try Sales (by pushing 2) and Dispatch (by pushing 1). No one picks up when I call. I try email Alex, no response. A week goes by, I start panicking about car as I've heard horror stories about companies dropping customers. I email again and again, no response.
Naturally, I start looking into other arrangements for my car just in case this fell through. I call to try and CANCEL the contract but NO ONE PICKS UP. What kind of business never picks up phone calls?!
Finally on 6/4/13 (today) a woman calls me. She owns the company, she tells me. I tell her I want to cancel my contract and get a full refund because I felt that their service was lacking communication. She proceeds to argue with me about how Alex had an emergency. Unfortunate, but as the owner of her company, shes needs to step up and respond to his emails. She gives me excuses about Alex and how she couldn't to his emails until now... even though my first email was A WEEK AGO. From my perspective, as the customer, I have to LEAVE NJ in 4 days. You have not given me any driver yet. I WANT A REFUND.
She proceeds to argue with me that the contract I signed is stating "first available date." I tell her that I told ALEX that I needed to LEAVE by 6/8. And that was my understanding of the contract. If your representative MISREPRESENTED the contract, then the contract is VOID. She didn't seem to understand that at all. She couldn't empathize and continued to argue with me and basically threatened me with the $100 charge if I cancelled the contract. This is ridiculous. Why should I pay $100 when you have provided me with NO service up to 4 days before I have to leave?! That is ridiculous. I have worked with other car transport companies and usually they'll tell you about when they should have a driver for you... and answer their phone calls. If this really is a business, you should have multiple people answering! Plus, she hasn't found a driver yet and hasn't done anything, besides posting the job, to ensure that I will have my car transported in the next 4 days. That to me means you have done nothing to earn my money.
When I looked at the contract, it clearly states.
Cancellations:
$100.00 administration fee will be deducted from the refunded deposit per vehicle, if customer request to cancel order within 48 hours before pick up date, unless vehicle has been dispatched (assigned to Carrier). If vehicle has been dispatched or picked up by assigned Carrier scheduling fee (deposit) is non-refundable. All cancellations must be submitted via email. No exceptions. All emails must be sent to worldclasscartransport@yahoo.com
If your vehicle(s) is picked up by a Carrier not designated by World Class Car Transport, for said service while still under contract with World Class Car Transport, defined as 7 days after first available pick up date on shipping order form, deposit is non-refundable
I requested a cancellation TODAY. A carrier has NOT been assigned when I requested a cancellation nor was it within 48 hours of a pickup date. Nor was it within 7 days after the estimated pick up date. Yet she was still trying to convince me that I was obligated under contract to continue working with her. That's a lie. Plain and simple.
So, in short, she needed to refund me but refused. Her idea of "quality service" and "customer service" is not worth your money!
