We do understand the frustration that Lisa is feeling regarding the damage that occured to her vehicle during the transport of her vehicle. I personally handled this claim and tried to explain to Lisa that we did a condition report at the pick up location of her vehicle and once we delivered the vehicle to the Long Beach Port a condition report was done there too. The damage that is being claimed was not noted at either location, the damage being claimed was not noted until Lisa's vehicle arrived in Hawaii. It is clearly possible that during the transport overseas that this damage could have taken place. We are not trying to shirk our responsibilities at all, we just want the right company to be held accountable for the damages.