Company Response Review Report Review
Dishonest

Ray Burkett Submitted this review about Webster Services (No longer in business)
Review made Live: 4/23/2011 11:22:00 AM
I contacted a service that offered to provide me with 5 quotes. I dont like being called so I elected to use email as my primary contact. I received several quotes all within the same price range of between $800- $1100.

I decided on webster for 2 reasons, price and I was taking in by the "we are a christian family operated business" . I guess christians be just as dishonest as the next person. I placed my order and paid my deposit of $100 thru paypal on 4/11/11 as required. On 4/22/11 I contacted webster services to find out how much longer this would take before my car was picked up. I was told that my car was on "THE LIST" but was in the middle of the list and the cars that paid more were going to be picked up first. He suggested that I add a couple hundred more dollars and that my car would be picked up sooner. Now this is a crime by the way to quote and accept a price then hold the consumer hostage requesting more money. I was so put off by that attempt that I decided that it would be best to end this phone converstaion before I spoke very unchristian like.

I have requested a Full refund as webster did not provide me with any service other than to hold my deposit hostage claiming that they needed to keep $50 of my $100 deposit for their cost. WHAT ABOUT THE CONSUMERS COST???

Very poor service and I would not only never use them again but would never recommend them either.
Shipment Details
Origin State:
Michigan
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
145923-OO
Quote or Order Cost:
$800

Company Response
Wayne Webster from Webster Services (No longer in business) Submitted this response.
Response Date: 4/25/2011 4:11:00 PM
We were honest with customer. I told the customer from the beginning that the price is directly proportionate to how long it takes to get picked up. If you are in a hurry and want it done faster, pay more. Slower, then pay less. We try to offer this to all our customers. This vehicle canceled 6 days in. We do offer a full refund if not picked up within 1-10 business days. When before that, we off 50. We strive to make all happy in this process, unfortunately, that did not work in this case. Thank you and God Bless. Wayne Webster