We do not understand your frustration. We have not denied this claim. Our claims department simply requested better photos detailing the damage and the vehicle. Our insurance has advised us to gather this information to better assess the purposed damage of this claim. That being said, We do not feel the request for better photos detailing the proposed damage, the location of proposed damage and photos showing the vehicle make and model is an unreasonable request. The customer refuses to provide the photos needed and has pursued other avenues of resolution. This claim is still active. The information that was provided by customer leaves the cost of repairs inconclusive. We are willing to gather the needed photos from customer to resolve this issue. If you would like to bring resolution to your claim please provide the information we request. - Clear pictures detailing size, location and showing the make/model of the vehicle. (requested by our insurance company) Once we receive these items we will assess the damage and gather our own estimates. Then we will come to a conclusion on the cost of repairs. We will respect your request and cease any further communication. Here to be an asset for you, Vista Logistics 2/5/2015 Update: Damage to vehicle has been covered through insurance and Claim has been closed