Rigo, I regret that we ere not able to pick up your car on a timely manner. This rout was very difficult to fill. And we never tell anyone that it can take 30 days to pick up a vehicle. But as brokers we can’t guarantee a pick up or delivery day. I really don’t know who can. And as far as not answering the phones, Rigo we could not be in business if we did not answer the phone did you ever try leaving a message. The $25 cancellation fee which is a fair fee after all the work that was done on you account, we will credit that back to you credit card. Again I regret that we did not pick up your car on a timely manner. Tony