Company Response
TONY D. from
Viking Auto Transport Submitted this response.
Response Date: 2/25/2011 9:40:00 AM
Miss Manley we at Viking Auto regret that your car was not picked up on a timely manner. I will make a strong point addressing your comment that we lied to you and gave you the run around. We provided you with three different prices to move your car, and you chose the least expensive, it was explained to you that the price that you were choosing was the cheapest, so your car was last in line, since there were other cars paying more to drivers. This was all explained to you at the beginning, but you still chose the least expensive way, that usually takes longer to pick up the vehicle. If you could have waited two more days we had a driver for you confirmed to pick up your vehicle but you chose to ignore it as you mention here in this review., you told us that you did not wish to wait that you would make other arrangements. Again we emphasize that Viking did not lie to you or gave you the run around on the contrary,and R.H. is Richard Hernadez one our dispatchers that was working in the background finding you a driver. So he is quite knowlegable with your account. Tony