Company Response Review Report Review
Poor Servicie

Shannon Submitted this review about Viking Auto Transport
Review made Live: 11/20/2010 8:22:00 PM
Subject: Car Never Shipped - Problems Getting Refund Back

> Review: After 3 weeks the car never shipped, in talking to various
> other transport companies I discovered Viking's quote was 2-3 hundreds
> less, in my opinion they low balled the price just to get the business
> and hoped that a carrier would pick the car up at a lower price then
> their competitors which didn't happen. I cancelled the contract and was
> suppose to get a refund 24 to 96 hours later which didn't happen
> either, more e-mails & phone calls, still no refund. I called my Visa
> customer service dispute department which documented all my information
> and I had my refund from Visa (not Viking) by the next day. I think
> Viking policy is just to tell everybody 24-48 hours and keep the
> customer hanging, in my case the 24-48 hours never happened with
> regards to shipping the car or getting my refund, never again! When my husband tried to write a review on this it was taken off because Viking said they couldn't locate us as a customer- again they were wrong. I have copies of emails where they promised again and again 24-48 hours. If they couldn't deliver, they shouldn't have wasted our time.
Shipment Details
Origin State:
West Virginia
Pickup:
Never
Destination State:
Arizona
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
41085
Quote or Order Cost:
$620

Company Response
TONY D. from Viking Auto Transport Submitted this response.
Response Date: 11/23/2010 9:17:00 AM
We apologize that your car took so long to get pick up. But we did give you three price options and you chose to go the cheapest route. I do apologize for the delay in your refund. But we did have conversation regarding why the car was delayed in getting picked up numerous time. We told you that a check has been mailed out to you for $130. The check for $130 has been mailed to the address that we have on on file for you. Being that you mentioned that your Visa bank has credit you the $130, we hope that you just destroy the check that we mailed to you or just mail it back to Viking.