This customer, like all of our customers, received our Terms and Conditions which they signed PRIOR to placing their order with us. Our Terms and Conditions specifically state that we are brokers and charge a fee to find a fully licensed and insured carrier to transport your vehicle. It also clearly states that due to many factors beyond our control, we are unable to guarantee a pick up a specific date and or time. Quotes provided by our company are actually provided to us by Central Dispatch, using live data from drivers within specific lanes of travel. With remote locations, as in this case, we are provided with a best estimate for what a carrier would charge to perform the transport within closest cities. Since no driver was willing to accept this particular transport based on the remote pick-up and drop locations, we had to adjust the carrier pay to what a carrier driver was willing to accept and change the drop off location to a Metropolitan area in which the drivers are willing to travel to. This customer was contacted, made aware of and agreed to the requested carrier pay as well as the changes. Since our company receives NO increase in compensation due to an increase in carrier pay, one would think a reasonable person would be upset with the carrier that wanted the increased carrier pay to perform the transport rather than the broker. The ones, who choose to do so, clearly do not read our terms and conditions prior to signing them and make unfounded acquisitions that are contrary to what they agreed to in writing.