Company Response Review Report Review
How do they still have customers?

Casey Submitted this review about Viking Auto Transport
Review made Live: 9/15/2011 2:53:00 PM
I placed my order over a month before the pickup date. When the pickup day came and went, I called them, they said a driver would be dispatched within 24-48 hours. When this came and went, I called again, only to get another 24-48 hour window. Then I looked on this site for reviews and saw that this was something they typically did to customers. I canceled immediately after I received a third 24-48 hour window and had my car shipped within 4 days at the same price from Jay's Auto. After dealing with the runaround from Viking and the horrible customer service, Jay was a wonderful change. Now I am trying to get my deposit refunded from Viking and I keep getting 24-48 hour windows. This has been going on for weeks! Don't fall for their cheap prices, it's not at all worth the hassle and you can find honest companies for a similar price!
Shipment Details
Origin State:
Nevada
Pickup:
Never
Destination State:
Michigan
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
44871
Quote or Order Cost:
$760

Company Response
TONY D. from Viking Auto Transport Submitted this response.
Response Date: 9/15/2011 3:04:00 PM
We regret that your car was not picked up write away but you only gave us 24 hrs to pick up the car and you did not want to pay for express service but you still insisted in express service, we tried to explain to you that it would take 3 to 4 days to scheduled a truck. So you decided to book with multiple brokers at the same time, which we consider this a very unethical practice.And your deposit has been refunded in full as you are allready aware....Tony