Company Response Review Report Review
Transporting Scams and Delivering Unethical Behaviors

Andre Submitted this review about Vantage Auto Movers
Review made Live: 5/13/2015 12:54:00 PM
After entering into an agreement with and paying their “Broker Fee”, I discovered that failed to schedule or provide any such service for which they were retained.

I contacted Sam, John, Trevor and Adam on multiple occasions without receiving any semblance of professionalism or customer care. Unfortunately, their proliferating list of unprofessional excuses led me to search for an alternative solution.

Next is their thought out script of what to say when the customers call. While speaking to different workers from different department, I received a word-for-word scripted answer from their complaint playbook. I noticed similar actions online as well. Scripted replies to be aware of: We called you and someone cancelled, put the order on hold or could not reach you; you refused service; we found you a transport the day you filed a complaint or requested a refund; It’s not our fault you did not read the contract.
Lastly, the “No refund after 48 hours” policy-SCAM.
Shipment Details
Origin State:
Illinois
Pickup:
On Time
Destination State:
Mississippi
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
33041-MI
Quote or Order Cost:
$140

Company Response
Vantage Auto Movers from Vantage Auto Movers Submitted this response.
Response Date: 5/28/2015 1:48:00 PM
We had found multiple drivers for this customer. He denied each one of them because it did not meet his time frame. This customer was extremely difficult to deal with. Services had absolutely been rendered. There is nothing that is a scam about our company.