Company Response Review Report Review
FRAUD - BAIT AND SWITCH - DO NOT PAY ANYTHING FOR ANY PROMISE FROM THEM

J Hang Submitted this review about Universal Transport LLC
Review made Live: 4/15/2013 3:48:00 PM
DO NOT PAY DEPOSIT IF YOU WANT THEM DO ANYTHING OR YOU ARE PAYING IT TO WRITE REVIEW LIKE ME.
This fraud company do bait and switch. qouted $1100 and specificlly confirmed the price won't change before order. But order going straight to $1295 after deposit paid. Answered every call to earn business before order, but not a single phone call after they got money. Do nothing they promised but keep the deposit, refuse refund. Make sure that you agree with their contract not refund and do nothing, because, their contract don't say when they will pickup the car, but say they will not refund. So, they can keep the deposit for doing nothing. Don't believe the promised price no matter what agent says. They are liers and the estimate is just a joke to get deposit. They will later say the contract say the price is estimate so they can rise price whatever they want, and keep the deposit.
THEY WILL USE THE CONTRACT AND FIGHT TO KEEP DEPOSIT. So make sure you really agree with their contract, no matter what agent says, because agents are liers to get deposit. The agent I contacted with is Michael Turner, not sure if this is a real name or not.
Shipment Details
Origin State:
New York
Pickup:
Never
Destination State:
Washington
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
48338-NU
Quote or Order Cost:
$1100

Company Response
Jose Menendez from Universal Transport LLC Submitted this response.
Response Date: 4/16/2013 11:06:00 PM
First, we are not a fraud lets make that clear. 2nd you breached our contract when you double brokered. Drivers do not know who the customer is dealing with and the other company you were double brokered with posted you for a higher price not us. We at no point raised the price on you sir. We only relayed the driver's offer and explained to you what was going on. On our contract it specifically says do not double broker and this is why.