Review Report Review
Vehicle Transport (WI to CA)

Calin Drocan Submitted this review about United Freight Of America
Review made Live: 3/15/2011 4:15:00 PM
A terrifying experience working with these brokers … and their business partners!
A candid fact evaluation between the website’s stamens & promises, and the staff’s performance after they took my money can be translated as ‘Falling from Heaven to Hell’.
UFA’s Customer Service is a joke and if you are a persisting person they have the right cure by placing your call on hold until you give up or reach the closing of the business hours.
UFA got my attention with an attractive price and they justified the low quote as a limited time offer because they have carriers nearby and ready to pick up my vehicle, and for my benefit they rushed me to sign the contact. For that reason, on 2/18/2011 I fell for it and signed, later realizing that I became ‘Bait in the Trap’ and at the ‘Mercy’ of the trucking companies and their horrible truck drivers.
Between 2/23/2011 (the scheduled pickup date) until 3/05/2011 (the date when the vehicle was actually pick-up from dealer) I heard all sort of excuses for these delays and when I questioned about ‘those nearby and ready drivers’ I was told “… we honored our agreement once we dispatched your vehicle and for further inquiries you should contact the carrier and not us, the pickup is no longer our responsibility anymore”.
Taking my frustration with the carrier I was shocked to hear their version; they admitted that United Freight of America dispatched the vehicle with them but … when the order was placed UFA did not mentioned a pickup date therefore, my vehicle was assigned to a driver that was already loaded on the road delivering vehicles to the West Coast and scheduled to be picked-up my car after the driver’s returning East Coast delivery of the vehicles loaded in California.
Finally on 3/08/2011, the truck driver pulled the vehicle of the trailer few blocks away from the designated delivery location justifying that he could not find ‘Lexus of Concord dealership’ on his GPS … just figure!

UFA staff: Vicky, Jess, Adi
Carrier: A&IN Group, LLC
Shipment Details
Origin State:
Wisconsin
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
873571-HL
Quote or Order Cost:
$795

Car Condition
  • Vehicle was dirty