Review Report Review
Would never recommend this company

Linda Submitted this review about United Auto Transport
Review made Live: 10/3/2015 1:11:00 PM
I contacted numerous transport company to ship my car to Hawaii and thought I picked a reliable company. All seemed to be going well until the local transport company did not call me to arrange a pickup time. I called them and spoke with someone that, when they answered the phone, they did not even use the trucking company's name. After I contacted Fair Transport numerous times, we arranged for me to deliver my vehicle to where the driver was parked. I left the car and the keys with the driver and decided to drive by the drop off location several hours later and found my car was still there UNLOCKED and the transport truck was gone. I called the driver and was told he was still delivering vehicles and would be loading mine later in the day. I drove by again about 8 hours after I initially dropped off the vehicle and the car was still where I initially left it. I have no idea what time it was picked up or whether or not it had been stolen.
In addition, when I did meet with Fair Transport, they asked me for the Matson booking number which UAT failed to provide me until after I booked thru Matson directly. We then had 2 booking numbers which did eventually get corrected after over an hour on the phone.
I was also told by UAT that the car would be loaded on to the ship for Hawaii by Sept 9th and would arrive in Kauai on 9/21. The vehicle was not loaded on to the ship until the 12th. It did get to Kauai on 9/25 and I was contacted a day later by UAT that it was ready for pickup. Finally, a sigh of relief...except, when my son went to pick up the car with all the necessary paperwork, Matson would not release the car as UAT did not put either my name or my son's name (which I did give to UAT when I booked) on any of the paperwork. I then had to call Steve at UAT and he called Matson to have my son's name added to their computer and he was finally able to get the car released to him after a frustrating wait.
I have never transported a vehicle before this and would NEVER recommend this company to anyone!!!!!!
Shipment Details
Origin State:
Colorado
Pickup:
Late
Destination State:
Colorado
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
196682-GT
Quote or Order Cost:
$1700