Company Response Review Report Review
Illegal Company / Do not Use

Jeff Submitted this review about United Auto Logistics
Review made Live: 11/24/2014 11:48:00 AM
My Story with United Auto Logistics – Moving from MI to HI

1) I receive a quote via email and call the broker (Sebastian) and he tells me that my car will be in Honolulu before I arrive and I can also put up to a 100lbs in my car and anything a over is a dollar a pound. I say great. WHAT HE FAILS TO MENTION: California to Hawaii – YOU CANNOT HAVE ANYTHING IN YOUR CAR
2) I told Sebastian that I need my car before the 28th of October when I arrive to be safe and he tells me my car will take 12 days to get to Honolulu so we book it 14 days just in case, RIGHT? WRONG – well get to that later
3) The day before my pickup I get a call during the middle of a nap saying if I do not go to the bank immediately and deposit XXX amount of dollars the truck driver will not pick up my car. WAIT, isn’t this the logistics company’s responsibility because I am paying them to take care of it. Took me an hour to get to the bank because of rush hour and I made it by 15 minutes at 4:45pm. Banks close at 5pm in MI. I SPENT an hour with some associate broker who was rude as hell and could not explain to me why I had to physically drive to a bank to deposit funds.
4) The truck driver shows up a day late!
5) When he sees my car he tells me I cannot have anything in my car- by the way he barely speaks English, barely. I told him the broker said it was fine and he asked “Is it going to California” I respond “Yes, but ultimately it is going to Hawaii.” He looks at the light stuff inside and says “Ok” after speaking with his boss.
6) 2 days before I leave I get a call from the driver saying that MATSON the shipping freight company cannot take my car because there are items in it and it is ILLEGAL to have stuff in your car. So I call United, the same asshole picks up and within 3 minutes of going back and forth they put BILLY MORGAN on the phone and after 4 hours, NO LIE, 4 gruelling hours what ends up happening is the truck driver removed the stuff from the car and they said they would ship it to me and UNITED PROMISED TO PAY FOR THEIR MISTAKES AND BECAUSE OF ALL THE MESS UPS.
7) Ohhh, also if anything gets lost its not the trucking companies fault. PERFECT
8) Because I have a bad feeling and I spoke to the person at MATSON they said my car would be there November 3rd. WTF!!!!! I need my car on the 28th! Billy, who has helped me at this point confirms for me it will be there on the 28th. HE LIED! I called the voice thing and it said November 3rd but Billy said he spoke to someone again and that it would be there. HE LIED.
9) Billy said he would get the rest of my stuff shipped and he spoke to the woman who now has my stuff and they would send via UPS. About $430.00 to ship. Billy says that’s fine.
10) Because of United’s mistake and it is theirs! I HAD TO PAY $450 for a car rental for a week of which they will take no responsibility. Now I am disputing with Matson!
11) To wrap this up It as BEEN 3 weeks and I have left messages for BILLY and his BOSS Frank and they have not responded. ALL I have are emails from Billy saying he is in a meeting and I have left multiple voice messages for Billy and no response. Apparently they are all in meetings.
12) I left another voicemail for BILLY because here is the kicker.
13) HE LIVES IN FLORIDA
14) MY BROTHER LIVES IN FLORIDA
15) ON THE SAME STREET AS HIS FU%$#$% COMPANY
16) MY brother is walking in today
17) Cannot wait to hear his excuse and the end of this.
Shipment Details
Origin State:
Michigan
Pickup:
Late
Destination State:
Hawaii
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1328015
Quote or Order Cost:
$2000

Company Response
John Rua from United Auto Logistics Submitted this response.
Response Date: 11/24/2014 3:30:00 PM
This issue has been settled and the customer has been fully refunded. Secondly, the customer has been extremely disrespectfull and making threats towards our employees and others who are trying to help him. As posted below, these are emails the customer has been sending us and he wants us to help him? "SIMPLY - FVCK YOU YOU PIECES OF SH!T!!! I CONTACTED THE FBI. YOU'LL BE HEARING FROM THEM SOON! AGAIN, I HOPE YOU ENJOY MAKING $35K A YR YOU PIECES OF SH!T. EVERYTIME YOU LOOK AT YOUR CHILDREN I HOPE YOU REALIZE YOU FAILED THEM AS MEN AND AS HUMAN BEINGS." Third, United Auto Logistics is fully licensed, bonded, and insured. We run our operations in an ethical and legal manner, most importantly, if there is ever an issue with a customer who is not satisfied we will refund the deposit fully. Finally, we pride ourselves in providing the best possible service and that is why we offer a money back guarantee for those who are not satisfied with the service.