Review Report Review
Items Missing/Stolen From Car

Adam Submitted this review about Ultra Power Trans Inc.
Review made Live: 11/29/2011 6:34:00 PM
My car was to be moved from MD to CA, through the Ultra Power Trans company. This company was recommended by the dispatcher All-American Transport. Upon receiving my car in California, I noticed several items missing from the trunk and the driver side door. Most egregious is that CDs from my CD player, only accessible when the car is turned on by a key, were missing as well. That means someone maliciously went into my car to take out my CDs. Starting on November 18th, I contacted Ultra Power 3 business days in a row, with little assistance. The first time I called, they said an investigation would be done by the 21st. They never called me on that day and when I called them on that day, the guy said his supervisor was on a couple hour lunch break. When I called back the next day, they said now they'll start an investigation and it will be done by November 25th. I gave them until November 29th and they still didn't have anything for me, now no longer promising results by a certain date. I have contacted the drivers themselves, who plead ignorance and claim the car was always locked. Each time I called, I feel like I have been giving the runaround, with promises that they will start an investigation that never seems to occur. I've had to tell them 3 times what is missing, send them an email and repeat my situation each time I have called, further reinforcing the idea they are not listening. I understand that there is a certain risk involved in transporting items in a car that is moving across the country. Someone can jimmy open a door or a trunk. However, when items are missing that can only be accessed by someone holding the keys, then there is something afoul and risk is not an external one, but an internal one.
Shipment Details
Origin State:
Maryland
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
792451-SC
Quote or Order Cost:
$950

Car Condition
  • Items were stolen from the vehicle