Review Report Review
Good experience, very helpful!

Bria Submitted this review about Ultimate Transport 123
Review made Live: 1/7/2025 10:54:00 AM
I was very skeptical of any car shipping company because this was my first time using a car transport company, but I went with this company because I felt that the customer service and communication from Dana was great. She made sure to answer any questions I had and was always pleasant. They gave me a pickup window. Mine was from 12/18-12/20. My flight was due to takeoff on 12/21. The closer my pickup window got, I became more anxious, so I called a lot more the week of the window to make sure I didn't miss anything. Dana picked up every time and patiently answered all of the last minute questions I had. On 12/18, I got a text saying that they found a driver for me and would call within 2 hours to let me know when they were on the way. My scheduled pickup day was 12/20. My driver, Sergio made sure to call me and continuously update me throughout the day/night. The truck was having some issues, but he made sure to text/call to keep me updated. The truck issue was resolved later that night and he called to pick up my car around 10:45pm. When Sergio arrived, he was very good with communicating step by step on how the car transport works. You are allowed to pack things into your car, but he will let you know that they are not liable for anything or damages to the car, so pack at your own will! My car was shipped from California to Florida. Charged me $1395 total, which seemed pretty standard with other companies. You place $300 down and then the rest when the car is delivered (money order, cashiers check or cash). Mine was the first one to be picked up out of the 9 he had scheduled, so my car wasn't delivered until 12/28. My car came back in perfect shape! Also, Sergio provided me with a way to contact him, so I was able to reach out to him if I had any questions. The only thing I wish happened differently is him telling me further in advance when he was going to drop my car off. He told me on 12/28 at 12:30p that my car would come that day around 6-8p. I had just gotten to downtown Tampa with my family to enjoy when I received that text. We had to cut our day short on my behalf. So I just wish I would've known that morning that my car would be shipped at all that day, so I wouldn't have planned anything at all. Other than that, the team was great! I would ship my car with them again if I had to! Thank you for all you guys do!
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1395
Quote or Order Cost:
$1395