Review Report Review
All failed promises and lies.

Ilya P Submitted this review about Ultimate Transport 123
Review made Live: 3/3/2021 2:42:00 PM
This company has the highest rating on Transportreviews.com. But I should have heeded terrible Yelp and other ratings! I am of the opinion that reviews here on Transportreviews.com are either purchased or fraudulent. There is no way the company that bad will have such a high review on one site and terrible on all others. I signed up with them because of high rating on TransportReviews, despite them being one of the highest quotes ($100 above the average quote). I worked with Amber. So nice in the beginning before I signed the contract! She promised that their advantage is that they have a network of the drivers they contact, so they do not rely on the Dispatch board. That is total lie! Another huge lie is that they promise guaranteed price. Within a day they started calling me and saying that if I want to move the car, I need to pay them $200 more (and they are already high)! When I ask them why they can not find the transport they would say - we offered you transport ($200 more), but you refused. Amber turned nasty, rude and inattentive right after I signed the contract and refused to talk to me and take my calls within 3 days. I would call customer service every day and would hear the same answer: "you will get confirmation before end of the day". I later discovered that they put my car on the dispatch board for $450!!! less then they are charging me (industry average is $100 broker fee) - no wonder they could not get anyone. If they were to put the car on the board for the going rate their fee would have been $150 (much higher than other companies) So, wasted 10 days (contract length) of my time, a lot of sleepless nights (plus parking fees for the car). I know that this industry is dishonest and hard to deal with, but this company is the worst - they give you so much lies and false promises, and do it a very "truthful" way. This is forth time I am shipping the car and my worst experience! I am hard to be duped and am very cautions, but Ultimate transport managed to dupe me. I shipped my car within a day for less money than Ultimate transport quoted when I decided that enough is enough and went with different and honest broker.
Shipment Details
Origin:
Laurel, Maryland 20723-5817
Pickup:
Never
Destination:
Minnesota
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
#3404833-AT
Quote or Order Cost:
$825