Review Report Review
Company ignores you after minor car damage

Polina V Submitted this review about Ultimate Transport 123
Review made Live: 12/20/2020 6:03:00 PM
At the beginning, broker company was good, they are relatively cheap in comparison with others. They were able to find carrier for the price asked and I was shipping car from New Mexico. And it was second company that I’ve tried since previous company couldn’t locate carrier for the price asked at all. But I will never ship a the car again. While with a little bit of a hustle carrier picked it up, when it was delivered a spend some time to look for condition. Bumper was damaged. I asked the driver to document this - he said that because if covid they switched to electronic version of BOL and he can’t add any damage. I was on the phone with the carrier for -3 hours and they wanted me to sign BOL and give them money. I ended up going to the near store to print it. Ok I have warranty and it was covered. Finally I obtained a paper version of BOL then What should I do? Carrier told me to go to the body shop. I went and got the price for full bumper change, since its just plastic and of course there is no bumper repair. But I believe they should have provided some compensation, considering that prices were really high because of the covid. Carrier contacted body shop and I didn’t got back to me. I send him a few sms he said he will contact me later, covid is delaying things. 5 months have passed. Meanwhile, right after I spend three hours with the driver, I called the main number of the broker company to ask them what should I do? It’s my first time and I don’t know. They told to send photos to the claim department. A few days later someone from the claim department tried to reach me and left a voice mail since I couldn’t pick up the phone at that time. I call a few hours after - reached the voicemail. Called later - voicemail. 4 weeks passed - voicemail. I tried to call a couple of times through the main number. All operators can do is to ask some manager to give me a call back. This manager call back is dragging for 3 weeks already. No-one reached out to me. Some operators knew me already and tell me that they can’t do anything. So I gave up.While I believe it is stupid to do so, I will probably do because I didn’t like that they didn’t told me that it was damaged. Guy at the body shop said that someone bumped into me, since bumper was bended. I also had issues with the wheel but to prove that it happened because of that will be impossible. In any case I spend so much time on that and I definitely will never ship a car again. And I definitely do not recommend a broker company that IGNORES your phone calls.
Shipment Details
Origin State:
New Mexico
Pickup:
On Time
Destination State:
Maryland
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
#3201571-AT
Quote or Order Cost:
$1200

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged