Horrible cheating company. Use something else
Denys
Submitted this review about
Ultimate Transport 123
Review made Live: 11/24/2020 2:39:00 AM
It is a scam artist business.
I requested my car to be moved. Signed the agreement, provided them with the credit card. They give you this “10-day window” to pick up the car. I specifically asked that my car had to be moved by November 5th, since on the 6th I would not be in town anymore. They said - no problem, we will make it happen. It will be picked up between the 1st and the 4th!
On the evening of the 3rd I began to worry since nothing had happened. Nada. I called, and they behaved like “oh, dang, yes we will assign you a driver asap”, like they forgot or something. They assigned me drivers twice, and something always fell off (drivers refused apparently). On the third time (evening of the 4th), they said they are not sure exactly when they can assign somebody. I inquired about possibility of service cancellation. They informed me that in order to cancel I will be charged $270 for “provided services”. Not sure what “provided services” meant since my car was in my driveway still. I did not cancel, neither I gave my consent to cancel, but my conversation with an agent had ended at that point.
When I logged into my credit card account right after that, I saw the charge of $270 pending. Even though I have never canceled the service!!!
I had to hire a different service which, even given a short notice, was able to get my car picked up in less than 24 hours, for the same price. I was told since Ultimate 123 pockets too much money from each contract, and gives too little to the actual moving business, that nobody is eager to work with them.
I created a chargeback with my credit card company. Recently, the dispute was lost, since according to my credit card company, Ultimate 123 provided them with my cancellation request. So, besides shady business practices, these people forge documents just to get the money!!! Since, again, I have never cancelled the service.
Couple days later after I complained to BBB, your manager Thomas J. called me asking to remove this review, and BBB complaint in exchange for refund. I agreed. I tried calling you twice after that with no answer. Left you voicemails. No refund was given. Is this the game you are playing? My credit card company also sent me resolution files where you flat out lied. You are saying in there that you assigned me two drivers, and I refused both of them, and requested a cancellation. SERIOUSLY? I was happy when you finally assigned me a driver, and was ready. The urgency was a big issue, as the one can see from my feedback. The driver cancelled probably because you offered him too little. And a second driver fell off too. By the third time you said that you don't know exactly when can the driver can be assigned. This is when I started looking elsewhere. And again, I have never cancelled your service.
Absolutely horrible, cheating, lying company
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