To whom it may concern: While we regret that the customer is unhappy with the service. Upon checking, we have the First Available Pick Up Date scheduled as 9/3/2020. We do ask all clients to allow a maximum of 10 business days from the First Available Pick Up Date to have your driver’s details assigned. At the time the customer were listed with "Yellowfin Logistics LLC". - which is completely out of original contract agreement - Customers are advised not to place orders with multiple companies when transport a Vehicle, as stipulated in the Contract Agreement. While we are working on our agreed $1095 guaranteed rate and try our very best to have orders scheduled as soon as possible, customer has cancelled the transport. As per the signed contract, if the customer cancels prior to the completion of the 10 business days, the fee charged is not refunded since the first stage to provide the service had begun with the intent to complete. Also, two of our Managers has attempted to contact the customer multiple times to no avail, as well as today 9/11/2020. We strive to provide the best service possible, and we are sorry the transport did not work out. Respectfully, Ultimate Transport 123