After reviewing the order details from Richard - he placed two separate orders in our office - First was placed 9/9/2019 - with the First Available Release Date being 9/23/2019 he was scheduled for pick up as of 09/23/2019 09:36:13 AM: Dispatched and at time of placing the order indicated the Vehicle was unattended, and he would advise driver where the key was at pick up - When Carrier contacted him for pick up - he cancelled the order, and Method of Payment Declined - indicating he wanted to push the date back. In January he contacted our office to reschedule pick up of his 2008 Audi Q7 - we assessed his initial Cancellation fee (which was previously declined) and began the process of Scheduling a driver - We have a maximum of 10 business days to fulfill an order from the First Available Release Date - Richard was rightfully assessed a Cancellation fee for initial transport - He has since spoken to management to vent his frustrations about the Transport process - however is demanding $600 for an order cancelled, and not moved. Unfortunately we are not in the business to be extorted, and decline his demands. We wish him luck in his future endeavors. Ultimate Transport 123