Company Response Review Report Review
Ultimate Transport- Contracted

Meghan Submitted this review about Ultimate Transport 123
Review made Live: 8/19/2019 3:34:00 PM
I received my car 3 days after estimated drop-off date, no complaints there. My car arrived in perfect shape and the company that the job was contracted out to was professional and courteous. My only complaint is with Ultimate Transport's sales staff. My sales consultant forgot to change my date of pick up then proceeded to ignore my calls and even send me to voicemail. Because of this, I had to leave my car keys with front desk at a hotel just to make the transaction work. Contracting company was great, customer service individuals were great, but my sales person was unresponsive and unprofessional which made my cross country move much more difficult than it needed to be.
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
Virginia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2876972-AT
Quote or Order Cost:
$1200

Car Condition
  • Vehicle was dirty
Company Response
Keith Hecht from Ultimate Transport 123 Submitted this response.
Response Date: 8/19/2019 8:57:00 PM
Hi Meghan, first and foremost we are glad you received your car safely and in a timely fashion :) We strive to provide the best service possible. We truly apologize the Sales Representative did not fulfill your request. Our 24/7 Customer Support team in the future, as they are always available for fulfil your request! We also have self-servicing options online to ensure your request is fulfilled in a timely fashion! Again, we are so happy you received your car, and apologize on the Sales Representatives behalf.