Jeff, the contract that you signed specifically states that you are allowed up to 100lbs. of personal belongings in the vehicle for various reasons. If you feel that you had less than the maximum I could have spoken to the driver to have the fee waived with a simple phone call, and I have done this in the past. All Carrier's that I assign are rated at least 98% and this Company was well above the minimum requirement on the rating system that I require. I do not discriminate by ethnicity on who I choose as these are hard working individuals who need to support their families and eat. After your vehicle was delivered I followed up with a phone call, like I do with every order, and left a message for you. When I did not hear back, that told me that everything was satisfactory. I want to thank you for the positive remark that you mentioned about my honesty and professionalism as I am available 24/7 for all of my customers.