Company Response Review Report Review
They never picked up my car

Ehsan Submitted this review about US Direct Auto Shipping
Review made Live: 9/5/2012 4:31:00 PM
It's about a month that they were supposed to pick up my car and they have failed to do so. They NEVER contact you to update you about the pick up status and never answer the phone.

The only reply that I got from Adam is that "the 1-10 days pick up frame is just an estimate". To me this is obvious that their company is built based on dishonestly and misleading the costumers to collect the $150 deposit. They never show up to pick up your car.

Be careful whom you're dealing with !!!!
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
New York
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
44411
Quote or Order Cost:
$715

Company Response
Tim Johnston from US Direct Auto Shipping Submitted this response.
Response Date: 9/27/2012 3:12:00 PM
This customer chose the economy/standby service which is our least expensive and least predictable service level as far as timing is concerned. When we found a driver 2 weeks after booking we could not reach the customer. The customer later demanded the deposit be returned even though they agreed the fee is non refundable.This is just an effort to force us to refund the fee.