us cargo freight logistic llc

Larry Flemmings Submitted this review about US Car Go Freight Logistics LLC
Review made Live: 11/11/2024 2:44:00 PM
Although I was told I would receive my motorcycle at a certain time, I did not get it until days later because the truck that was supposed to deliver it broke down, I was told. but then they found another driver that got the job done I was satisfied but yet was frustrated because if you tell me a certain time then that is what I expect, other than that I did receive my motorcycle. it is an heirloom, something to remember of the passing of my dad.

Company Response
Alex Brown from US Car Go Freight Logistics LLC Submitted this response.
Response Date: 12/2/2024 4:14:00 PM
Thank you for sharing your experience with us, and we truly understand how important your motorcycle is to you, especially as an heirloom from your father. We sincerely apologize for the delay in delivery and the inconvenience it caused. While the truck breakdown was an unexpected issue, we understand that the original timing was important to you. We're glad to hear that we were able to find another driver to complete the delivery, but we recognize that this situation fell short of your expectations. We truly value your feedback and will work harder to ensure more reliable communication in the future. Thank you for your understanding, and we’re grateful to have been a part of getting your cherished motorcycle to you.