Company Response Review Report Review
Bait and switch with pricing

Michael C Submitted this review about US Car Go Freight Logistics LLC
Review made Live: 5/13/2024 10:34:00 AM
Was quoted $550 for them to transport my vehicle. The driver did not show up to pick up the vehicle. Contacted US Car Go Logistics and requested that they pick-up the vehicle the following morning when the dealership opens at 8:30. The driver did not show up to pick up the car. Continued to speak with with representative, Ms. Olivia Green. After hours went by, she came back and stated that she found another driver and that the price would be $1,150. I reported that they did a bait and switch on me for price as they are asking for more than double to the contract that was signed. If I could give this company ZERO stars, that is what they deserve!! So unimpressed with them and i was lied to. DO NOT USE US Car Go Logistics!
Shipment Details
Origin:
Jupiter, Florida 33469
Pickup:
Late
Destination:
Madisonville, Louisiana 70447
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
30428321-CF
Quote or Order Cost:
$1150

Company Response
Alex Brown from US Car Go Freight Logistics LLC Submitted this response.
Response Date: 5/13/2024 6:02:00 PM
Dear Michael, Our team understands the importance of reliable and transparent transportation, and we regret that we did not meet your expectations in this instance. We want to clarify that as brokers, we rely on the availability of drivers and the current market conditions to provide accurate pricing.The revised price reflects the increased demand and limited availability of drivers in your area, which regrettably resulted in a higher cost. Please know that this adjustment was not made to deceive you but rather reflects the current market conditions beyond our control. We value your feedback and take your concerns seriously. Once again, we apologize for any inconvenience this may have caused and appreciate your understanding in this matter. If there are any further concerns you would like to address, please do not hesitate to contact us directly at (888) 249-8840 or email us at customersupport@uscargofreight.com.