Don't do any business with them

Olguivanessa Taveras Submitted this review about US Car Go Freight Logistics LLC
Review made Live: 1/14/2023 10:20:00 PM
Be Aware! First they give you a cheap price and pay a deposit. After the days go by telling lies, they tell you that the price has gone up. They make you wait days and days. You no longer have the option to send it with them so as not to lose the deposit. Then the tow truck picks up the car and it lasts 4 days and he does not want to deliver it because this company did not pay him $100 that they owed him. as if this was the customer's fault.!

Company Response
Alex Brown from US Car Go Freight Logistics LLC Submitted this response.
Response Date: 8/30/2023 10:57:00 PM
We apologize for the inconvenience you've faced. Deposits secure your reservation and allow us to allocate resources. Price adjustments can occur due to industry estimates, route variations, and driver availability. The contract outlines these possibilities. Delivery timelines may extend due to weather conditions and the coordination of multiple shipments by drivers. We're truly sorry for any frustration caused by the delayed delivery. We understand your concerns and are here to address them. Please contact us at (customersupport@uscargofreight.com) for further assistance. Your feedback guides our improvements. We value your experience and want to ensure your satisfaction. Thank you for bringing this to our attention, and we're committed to resolving this matter to your satisfaction.