Company Response Review Report Review
Honest opinion of experience

TRIG Submitted this review about US Car Go Freight Logistics LLC
Review made Live: 12/8/2022 9:27:00 AM
I signed a contract to have my vehicle moved from Dallas to Orlando. I signed a contract for a set amount. As days approached I called and called for an update on pick up. Day off I was advised price went up $300. Since it was day of I was left with no choice. Luckily the driver and his company was from the states. But us car freight rep Ryan kept asking for a $50 tip. Keep in mind I still didn't recieve the vehicle. It made no sense to be stressed over and over
Shipment Details
Origin:
Dallas, Texas
Pickup:
On Time
Destination:
Orlando , Florida 32824
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
0000000000
Quote or Order Cost:
$650

Company Response
Alex Brown from US Car Go Freight Logistics LLC Submitted this response.
Response Date: 7/17/2023 10:35:00 PM
We deeply apologize for any inconvenience and frustration you experienced during the process of moving your vehicle. Clear communication and honoring agreed-upon terms are essential to us. Your feedback is genuinely appreciated, and we understand the stress caused. Our team is committed to learning from this experience and improving our services. Thank you for your patience, and we strive to provide a positive and hassle-free experience for all our customers.