Company Response
Alex Brown from
US Car Go Freight Logistics LLC Submitted this response.
Response Date: 7/18/2023 12:55:00 AM
We apologize for the inconvenience and frustration you experienced during your car shipment. We understand your disappointment and would like to clarify the situation. The increase in charges was not initiated by our company, but rather by the drivers themselves. Price fluctuations can occur due to various factors such as fuel costs and route changes. We strive to communicate these possibilities upfront and include them in the signed contract. We deeply regret any miscommunication and assure you that we do not engage in bait and switch practices. We value your feedback and for any further quires feel free to reach us (customersupport@uscargofreight.com).