Company Response Review Report Review
Complete Crooks

Dustin Submitted this review about Truck It Transport Inc.
Review made Live: 5/26/2015 2:16:00 PM
DO NOT USE TRUCK IT TRANSPORTATION. THEY ARE CROOKS. I paid $1,500 to have my car delivered in 5 days. It took 15 days to be delivered. This ruined my family's move to a new city and my wife's new job. After over a week of lying to me about the arrival date, and yelling at me on the phone for continuing to check in on the status, my car finally arrived 10 days late with a big piece of metal hanging off under my engine. All they've offered me is a 10% discount. They are complete garbage.
Shipment Details
Origin State:
Ohio
Pickup:
On Time
Destination State:
Oregon
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
11048223
Quote or Order Cost:
$1500

Car Condition
  • Vehicle was damaged
Company Response
Chris Cooper from Truck It Transport Inc. Submitted this response.
Response Date: 5/26/2015 3:09:00 PM
We have been in constant communication with the customer regarding the carriers breakdown. Please feel free to review the actual carrier regarding any ETA's and yelling. As a broker we did offer a discount of what we made but customer denied. Please keep in mind trucks do breakdown and sometimes mechanics have to play troubleshooting and maybe the issue they thought was not it. This does happen, and again we are sorry this happened to you. Trucks can be complicated when driven 100,000+ miles each year. Also note customer chose standard shipping not expedited, cross country runs are typically 7-10 days. With the breakdown it did add a few days. Thank you for understanding!