Company Response Review Report Review
Horrible experience from beginning to end.

Alison Submitted this review about Titan National Transport
Review made Live: 10/30/2015 4:35:00 PM
While Erika at Titan was very sweet this was the worst experience dealing with a company Ive ever had. Ive actually never even written a bad review. About a month prior to our move out of state I contacted and signed a contract with Erika to have our 2 cars transported from Ca to Id. The weeks and days before I kept trying to get ahold of her to find out an exact time on the scheduled pickup date that they would be there. The day OF the move she told me they didn't have a driver to take the cars. After a lot of drama she said they could have a company pick them up on monday (3 days late) and take them to salt lake city then on to idaho. Having no other options we left the cars with family for the pickup as we had a huge uhaul filled with our belongings. While they did show up for the pickup it was another 3rd party company that picked it up not on a 10 car hauler as promised, they brought it to another transport company who then brought it to another who finally delivered in idaho. We paid $1500 for this and were also then forced to rent a car for the next week. Along the way for 2 days we were not able to get ahold of Erika or the other companies involved not knowing where are cars were or when we would get them. THEN both cars arrived and were damaged!! Erika gave me the info for one of the companies which after weeks of dealing with the insurance company they say we cant prove it was them because there were so many people involved. First when there was no driver to take the route, then when it was given to 3 companies, and finally with the damage I was told " wow this has never happened before", which I find very hard to believe. Now I am being told sorry there is nothing we can do to help you its not responsibility or under our insurance because we are the "broker" not the driver.

So needless to say I am amazed that this company does not have more negative reviews as I has a problem every step of the way and was given no real assistance in getting through the issues. I do have our cars here. Although they are now damaged and no one will take responsibility to repair them.
The experience with Titan Transport was misleading, frustrating, and completely unacceptable.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Idaho
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
4359-xp
Quote or Order Cost:
$1500

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Erika Pagan from Titan National Transport Submitted this response.
Response Date: 11/3/2015 8:33:00 PM
We are very sorry that Alison feels this way. However we have discussed the issue with her, the carriers and the insurance company at length. We have replied to every email and have answered every phone call since this originally happen back in June. However, when a customer does not even have copies of their own bill of lading, there is an even bigger problem. We have had to provide the same bill of ladings, names, phone numbers, etc. on multiple occasions. It is very difficult to help someone who is not willing to help themselves. We have done all we could to help but none of this would have happened if she would have followed directions. Our contact CLEARLY states: Signing the Bill of Lading without any notation of damage verifies that customer or his agent has received the said vehicle in good condition. Customer or his agent MUST check vehicle thoroughly. Titan National Transport and its agents must also be notified of any damage by phone within 24 hours. Customer must submit in writing a description of damage, clear pictures, and 2 estimates within 7 days of receipt of said vehicle directly to the designated carrier for any resolution to be initiated. Titan National Transport will support you in this effort should such a problem occur, but in NO WAY will Titan National Transport accept responsibility for any negligence of the assigned carrier. Unfortunately, this is a classic case of a client NOT following directions and not following through to resolve the issue in a timely manner. We do not have more negatives because most clients DO follow directions.