Company Response Review Report Review
Dishonest

Tim Submitted this review about The Auto Transport Group
Review made Live: 8/16/2010 11:05:00 AM
I recently place an expedited order with the auto transport group only to find them to be fast talking an dishonest. I paid 800 which is well over average in order to get my car moved in a timely manner. I was told before giving a deposit they had a truck available the following day. Upon calling to check on status they said the truck driver couldn't accept the order because he didn't have Internet so it would be one more day. The following day they gave me an excuse that the truck driver was broken down and couldn't get it. Three days later They finally got my car moved by offering the transporter an additional $50. they promised to refund from deposit (even sent fake deposit slips) I checked with my cc company today and again realized they were lying and had to dispute charge. Be careful with these guys I read the great reviews and chose them but wouldn't do business with them again. They can get a car moved quickly but they will lie cheat and steal to do it.
Shipment Details
Origin State:
Kansas
Pickup:
On Time
Destination State:
Pennsylvania
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2543
Quote or Order Cost:
$800

Company Response
Anthony Pravata from The Auto Transport Group Submitted this response.
Response Date: 8/16/2010 12:56:00 PM
the refund was proccessed on 8-10-2010 for the delay and it takes up to 7 buisness days for the refund to reflect on the account. we never lied to cust and still had him on the truck within 3 days from the time he placed the order we were honest with him from begining and we are that way with all of our customers if we are wrong we make it right!