Company Response Review Report Review
DO NOT USE THIS COMPANY

Kerry Submitted this review about The Auto Transport Group
Review made Live: 11/16/2011 11:05:00 AM
At first, this company seems nice and knowlegable. They lie and do not return phone calls. They took my credit card and said they would not charge it until it pick up was confirmed with the trucker AND with MEe. I cancelled the order after they said they would pick up the car on Saturday - they never showed up. I was told to call Anthony on his cell. I left messages, he never called me back and never returned my calls UNTIL I canceled - then he called and said my deposit WOULD NOT BE REFUNDED!!! What POOR CUSTOMER SERVICE THEY HAVE!

They will respond to this post saying their driver had a truck breakdown, whether that is true or not, I cannot verify - but it does not explain why I could not get a person to call me back - why they would not answer the phone, and why they did NOT confirm the next pick up date with me and then charged my credit card when they say they do not charge the card until everything is confirmed with the customer.

DO NOT USE THEM. There are MANY other reputable companies who care more about having good ratings, giving good customer service than about keeping a stinking $100 deposit and then arguing with me about it. These people lie. They are scammers.
Shipment Details
Origin State:
Illinois
Pickup:
On Time
Destination State:
Oregon
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
265260
Quote or Order Cost:
$875

Company Response
Anthony Pravata from The Auto Transport Group Submitted this response.
Response Date: 11/16/2011 11:15:00 AM
This customer placed the order on Fri 10-11-11 and as soon as she did a driver called in and wanted the load. we then found out that the driver had a break on his ramp and could not load the vehicle over the weekend and told us he would pick up the car on wed as soon as they are done getting it fixed which the customer booked her order on a 1-7 day window which the driver would have been back there within that window. she said we would not return her calls that is completely not true we called her 3 times on sat and 2 times on sun and 2 on Monday and a email which she did not respond to at all or our calls to fill her in on what is happening so this review is just a customer upset that we will not refund her deposit because we are within agreement with her.