Hi Troy, It was my pleasure to remove any doubt you may have had about this wonderful industry!! We are definitely not all alike. Our ethical beliefs date back to 1968 when our Company was founded which is part of our Mission Statement to this day. We believe, as a privately owned 3rd generation Company, that personal touch is so important for so many people. Seems that Customer Service is non-existant and we strive to keep it in our Company. All of our Divisions follow the same rule of thumb, so no matter what you are shipping you will always be treated with the respect that is deserved. I am just so happy that we made that impression upon you for we truly mean every word of it. I hope to be of service to you in the future. Should you need to reach me, you can phone me at 866-566-5227x2542 or e-mail me at manno@tnt-inc.com. Thank you again, Mary Anno - FOS (Fleet, Oversized & Specialized) @ TNT