Company Response Review Report Review
BEWARE TD AUTO LOGISTICS SCAM!!

Dakota Blair Submitted this review about TD Auto Logistics (FL)
Review made Live: 7/2/2018 9:09:00 PM
BEWARE TD AUTO LOGISTICS SCAM! STOLE $$! Not sure where to start with the misery I went through with this company! Initially I had fairly lengthy conversations with him listening with amusement as Dominic is a conspiracy theorist. Heard about the fall out with his family in NJ where he first had his company and how he had to leave for Florida as a result. Still, I decided to go ahead with him when he raved about his "beautiful reviews" entirely on "Transport Reviews" (which anyone could have written). Almost immediatey he pushed hard to have it picked up the same day despite his being aware of it needing a new battery (which results in additional high fees and also means it being dropped here inoperable). He kept pushing saying it didn't matter, etc. making it clear he wanted that quick commission and to be done. I said no, I wanted it operable. I let him know after I had the battery replaced and it was operable. However, Ominic went radio silent for about a week whereupon I heard from a very highly rated company who reached out saying they could have the car picked up the following evening for a price that was less than what Dominc had quoted. While I was on the phone with them, I got a call from DOminc furious over the fact that another broker had posted the car on the national board that drivers use for jobs. He demanded that I get on a three way call with him and the company and force them to remove it from the board and say no to their offer. I was really appalled at his behavior and putting a customer in that situation, but given the amount of time I had spent on the phone with him previously, I decided I would try to throw him a bone and allow him to keep the business as he PROMISED he would have a driver for the same or less price within a day or two. I called the company privately to explain the situation and asked them to remove it. The following day, Dominic called with a driver and a price that..you guessed it! was MORE than the legitimate company had offered. Shocked that he was breaking his promise so quickly, I reiterated that he had promised to match their price or do better. After some time he argumentatively agreed to lower his broker fee to match the broker fee of the other company, adding "I just want it over." Dominic informed that the transport company had my phone number and would contact me an hour before pick up. He was EXTREMELY aware my car was at a friend's house who works all day and that she would not be available by phone and I should be contacted for pick up. I could tell he was rushing to get it in and grab his commission rather than listening to what I was telling him as he insisted on getting her phone number. That night when the pick up time came and went, I reached out to the driver myself whose number I had and was informed that they had supposedly gone to the pick up location and left as they claimed no one was home even though my friend's husband is always home and was at the time, as well as having two huge golden retrievers who bark like mad if anyone even approaches the house. When I questioned why I was not called nor Dominic, they became astonishingly rude and aggressive and cursed at me. At this point, shocked, I hung up as being verbally abused by the company Dominc had hired. I have filed a complaint on them as well. By the way, the "driving company" was a pick up truck with a trailer. Following this, I reached back out to Dominic who was completely rude and disinterested and had zero explanation as to why he had not given my number as the primary after I was SO EXPLICIT. From there, his tone became even uglier. He was clearly going to be too difficult to talk to so I sent an email saying why I was dispirited by his behavior, his lying about his fees and his profound lack of professionalism. I was polite, pointed out I had shown good faith in him and turned down a cheaper, easier offer from another company to remain loyal. I received an astonishingly rude and nasty text back from him saying too bad, the money was his, he was not giving it back andI could find someone else to help us. At this point, we did more research and found only two super negative reviews on Yelp pointing out breach of contract and other issues. As I continued my own education, I was told by two extremely highly rated, well respected transport companies that if someone only brings up their "Transport Reviews" ratings, you should research other review sites as well, such as Yelp! He likely wrote them himself or had friends as I GUARANTEE his big claims for his only "BEAUTIFUL REVIEWS" is a complete and total lie. After receiving several more extremely rude and nasty texts from Dominic including personal slams, I had to block him from harrassing me. As he refused to return the deposit and given the distress he put us through, we will now be pursuing legal action. Honestly, this was a nightmare. Do NOT use this company, which is one guy living with his pitbull. He had two but one was shot by a neighbor.
Shipment Details
Origin State:
New Mexico
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
425.00
Quote or Order Cost:
$600

Company Response
Dominic Dellagatta from TD Auto Logistics (FL) Submitted this response.
Response Date: 8/10/2018 9:39:00 PM
Dakota, In the 5 years since the inception of TD Auto Logistics and over 5,000 customers, you're the FIRST CUSTOMER IN HISTORY TO EVER SAY THAT TD AUTO LOGISTICS IS A SCAM AND STOLE $. You're also the 1st customer complaint TD has had in over 3 years, which makes it logical to assume the review says more about you than it does about TD Auto Logistics. It's unfortunate that you're unhappy and complained about your experience with TD Auto Logistics. I'm not surprised, considering you insulted multiple "friends" and "loved ones" of yours that you spoke of (people that I don't even know). During the extended time we were on the phone and you were complaining to me, I tried to be a friend to you because i'm an apathetic person but wow!! I'm very sorry your life is in such a negative spiral and I now have a better understanding of why the problems may be occurring but I truly hope you'll be able to comprehend why the problems are occurring in your life and how to eventually fix them. I did my job for you and even gave you a discounted rate because I sympathized with your financial circumstances not being so good. You said that the person at the pick up location might cause problems but you knew that the deposit was non refundable once you secured the driver. My driver took the time and used the gas to drive to the pick up location. I gave you a 2 hour window for pick up and the driver was there at the scheduled time. Nobody was there to release the vehicle and as much as I would like you to be happy with my company, I cannot spend money on you while I'm doing work for you because you didn't handle your responsibility. Sorry that you are upset and good luck. .