As our customers are advised over the phone, and as it clearly states in our authorization forms and on our website, the carriers deliver directly to the address provided as long as their trucks can safely get there without breaking laws or damaging vehicles on the truck. 98% of the time they deliver right to the door but there are of course instances where they cannot physically get to the door. Some examples of this are when the location is on a very narrow street where the truck simply cannot fit, on a dead end where they have no way of turning around, a very steep hill that the big truck cannot get up (ex. some areas in San Fran), or a street with low trees that could scratch the vehicles. They also cannot legally get into gated communities or in some areas in Washington DC.