Thank you for visiting our page on this site. This entire issue and all of these allegations are against a short term subcontractor we used called Thompsons Trucking and not against Stateway Auto Transport. At the time we dispatched out this order to his company, all of his licensing and insurance was up to date and he even had a 100% rating on the National Load Board (CentralDispatch.com). To date, Mrs. Hughes has refused to provide us with a single police report number or detective's name and contact info without which we cannot make a stolen vehicle report to the US Department of Transportation. We are offering our undivided assistance to Mrs. Hughes but unfortunately these are nothing more than allegations until we can validate what took place. Instead of cooperating with us on getting this resolved Mrs. Hughes had taken to the Internet to tarnish our reputation when we have been nothing but helpful to her during this entire ordeal. Please be advised that our lawyer is now involved and investogators are currently looking into this matter so we can hopefully shed some light on Mrs. Hughes's claims. All we know is that Stateway has nothing to do with the alleged theft and making it seem like we stole her car or somehow knowingly dispatched out her order to a felon is unfair since Mrs. Hughes herself aknlowledges that Stateway obviously did not steal it (we never even saw her vehicle) but then her review title implies otherwise. Mrs. Hughes has posted reviews on three vital sites and we are kindly asking her to remove those for the above mentioned reasons. It must also be noted that since these accusations have surfaced we have taken extra precautionary steps and have beefed up our screening of third party subcontractors to levels that not a single other company in the industry even comes close to. We have lost a few carriers that we have been doing business with for years because they felt that we were too intrusive and did not feel comfortable with us doing a background check on them since no one else they work with ever has. Some even took it as a personal insult. Please be advised that our company always does whatever we can to be there for our customers regardless of the situation. Thank you for taking the time to read our response.