DONT USE THIS COMPANY

Ryan Submitted this review about Stateway Auto Transport
Review made Live: 1/24/2013 1:25:00 PM
First off, this company is a broker and not a carrier, like advertised. Second they will not answer the phone. Very poor customer service.

A word from the wiser. Don't use a company that wants the deposit up front. Use a company that takes your deposit after a truck is scheduled to pick up your vehicle.

This company took my deposit, which was too high. Put me on the national dispatch board at too low of a price and moved on to the next sucker and forgot about me. 10 day later my car was never scheduled for pick up so cancelled and used another company that had me scheduled for pick up in 3 days.


STATEWAY IS A TERRIBLE, TERRIBLE COMPANY. DO NOT USE.

Company Response
Anna from Stateway Auto Transport Submitted this response.
Response Date: 1/24/2013 6:41:00 PM
Stateway Auto Transport takes every customer's complaint very seriously. With that said, we cannot locate the email address from which this review was left in our database nor can we successfully contact this person after multiple attempts. We have been calling and emailing this poster for two days with no response. We suspect that this can be another company posing as a customer to destabilize our reputation. This has certainly happened to us before. Ryan, if you are indeed a customer or ex-customer of Stateway, please respond to your emails and voice mails so that we can assist you. We always do our best to assist every customer, especially if there are issues. We are indeed a fully functioning carrier (as noted on this site) with a $1,000,000.00 cargo coverage insurance policy which only carriers can have. Thank you for taking the time to visit our profile.