All the information this person is providing is incorrect. I had been speaking to him for months until he set up the order with me. When he called to set up the order to ship his car, I clearly advised him that the quote I had given him was months old, and that the prices out of California had gone up. I told him that I would try to move the car at the original price, but that I would advise him how much more it was going to cost to move tha car since the price I had originally quoted him was not the right price anymore. He agreed to that and was fine. He signed the contracts and sent them back to us. He then tried calling me on the weekend, when we were closed and I was out of the office. I responded to him first thing monday morning and told him that Amber, in our dispatch dept. would call him that day to advise on status, he never cancelled the order. Then later that day he sent me an email saying he was paying more to move the car and wanted to cancel. I found out that he was also working with two other companies and had signed contracts with them as well. He now was looking to cancel since the other company was charging him more to move the car. He was not cancelling within our terms and wanted to get his deposit back. We were doing our job, but this customer was dealing with 3 companies at the same time and is now taking it out on us for no reason. He claims we ignored him, but i have notes in my call log and emails proving my communication with him for two months and even after he set up the order. His review on our company is not correct and unnecessary due to the fact that he was working with other brokers besides us and now wants to blame us for something we did not do, nor did we get a chance to move his car, so NO services were provided to him by us. We were doing everything according to our contracts, yet he is looking to dispute with us, for his lack of working with one company only.