Company Response Review Report Review
Poor Scheduling, Poor Customer Service

Sam Submitted this review about State 2 State Auto Transport Inc.
Review made Live: 8/19/2011 3:56:00 PM
The independent driver did a great job, but everything else was horrible. They were a day late and I waited at the house for three hours waiting for the driver. Rather than lowering the price to compensate for hassle, then raised the price just prior to pick-up the next day. I would NOT recommend them.
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
21179-CP
Quote or Order Cost:
$262

Company Response
Yali from State 2 State Auto Transport Inc. Submitted this response.
Response Date: 8/31/2011 2:37:00 PM
We called the customer to apologize for the drivers delay, but sometimes things happen that cause the driver to be delayed on the road and its out of our control. We also put money towards the drivers portion from our company to compensate on the drivers delay. When we called the customer to see how the delivery went, he had advised us that it had gone great, but later posted this review in regards to his disatisfaction. We even called him again to apologize after all we did to accomodate him for the driver being late.